|
Q: Do I need permission to run a criminal/eviction background search?
A: If you are running this background check for pre-employment or rental purposes, you must comply with all State and Federal
laws. Please read the FACT Act and FCRA. Permission is required for employment and tenant screening.
Currently, you do not need permission to search criminal records for other purposes. We do, however,
urge you to keep up-to-date with new laws. |
See Answer
Q: Why are only county-wide searches available in some states?
A: We only offer statewide searches in states where we can access data online. If we do not have online access to this data, we do not consider it statewide.
Some states do not offer their information online, and others do not have a central repository. We consider these to be county-level states. |
See Answer
Q: How far back do ScreeningMaster's criminal records go?
| A: Our criminal records go back 7 years. This is currently the industry standard. |
See Answer
Q: Can I see a sample report before buying?
| A: Of course, you can! Visit our Product Description page for descriptions of each of our
products as well as links to sample reports. |
See Answer
Q: What's your refund policy?
| A: ScreeningMaster, LLC employs a strict no-refund policy, even if your criminal record search results come
back with no records. Every search incurs fixed, and sometimes variable, costs. We must charge you for this service. |
See Answer
Q: Will I get variations of names like "Robert", or "Rob" if I put in the name "Bob?"
| A: Yes. ScreeningMaster, LLC will try to search all common variations of a first name. We cannot guarantee we will always
find these variations, but we will try our best. |
See Answer
Q: Do I get charged if no records are found?
| A: We will search the requested region. If no records are found, you will receive confirmation of that. Since
ScreeningMaster, LLC is still incurring the cost of the search, we must charge you for this service.
|
See Answer
Q: Can I cancell a search once I've requested it?
| A: If you have not yet paid for an order, and the search process has not started, you can remove the applicant. If the 'remove'
link is not available on the applicant detail page, the process has started and you cannot remove the applicant. |
See Answer
Q: What if the person I want to search has a common name?
| A: Since ScreeningMaster, LLC uses names and DOB's as identifiers for criminal records, you will probably receive
records for common names that do not match your applicant. |
See Answer
Q: I don't understand my record. What do I do?
| A: We provide an online dictionary that you can use to look up terms listed in the records you
return. Google also often offers definitions to legal terminology. Our developers are
working on a new technology that will translate some of the more obscure terminology automatically.
This is coming soon. |
See Answer
Q: What if there is incorrect information on my criminal/eviction report?
| A: Remember that all records returned by ScreeningMaster, LLC are possible record matches. We use the name and DOB as
identifiers. First verify that all information in the record points to you. If you're sure that this is your record, and want to
dispute it, please contact your local courthouse. |
See Answer
Q: Hey, I do a lot of searches. Can I get a discount?
| A: e currently offer volume discounts to customers doing a significant number of searches. For consideration, please contact
sales@screeningmaster.com. In this email, please include your company name,
contact information, business purpose, and the number of searches you expect to do monthly.
|
See Answer
Q: Why don't you do employment/rental verifications?
| A: ScreeningMaster, LLC has found that employment and rental verifications are often unreliable. Weight is instead put in
reliable and accurate public records. |
See Answer
Q: I lost my password. What do I do?
See Answer
|
